AW Touchpoint

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AW Touchpoint

AW Touchpoint

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices



Download the[AW Touchpoint]@iPhone App

Download the APP!
AW Touchpoint|Download the iPhone APP from AppStore

Evaluation at the itunes store

Evaluation of iPhone App [AW Touchpoint] at itunes store

  • newest version:4.5 out of 5 stars (4.5 / 5)4.51042
  • All versions:4.5 out of 5 stars (4.5 / 5)4.51042

Number of people evaluated:2592



Screenshots of iPhone Apps [AW Touchpoint]

AW TouchpointScreenshot of 1AW TouchpointScreenshot of 2AW TouchpointScreenshot of 3AW TouchpointScreenshot of 4AW TouchpointScreenshot of 5AW TouchpointScreenshot of 6
(c)American Well

People reviews

Impression and review of people to iPhone App [AW Touchpoint]!

  • Audio
    by smittyobrn on 2021-04-14 at 10:25 PM

    Audio did not work!!! Ended up with a phone call.

  • Virtual visit
    by ro722 on 2021-03-31 at 10:55 PM

    I loved the visit. I was in the comfort of my own home. Dr Kupersmith made the visit very thorough. I don’t suggest this for anyone who is not feeling well or has symptoms you should see the dr in person because he has the tools that could help you or go right to the emergency room otherwise this is a good method to discuss what you are feeling in the privacy of your own home. But once again please do not use this in place of a need for a dr or hospital .

  • Couldn’t see doc
    by Magie Mac on 2021-03-25 at 12:01 AM

    It was easy enough. However I couldn’t see doctor. It was a black screen.

  • Ms
    by Laurie Dipinto on 2021-03-23 at 6:30 PM

    It didn’t work for my virtual call. Had to talk on the phone instead.

  • No major complaints
    by Wolfman Lupus on 2021-03-22 at 9:32 PM

    Good call quality, there was some echo/feedback from the microphone, thoug.

  • Appreciate video visit option
    by deutschland1974 on 2021-03-22 at 6:05 PM

    My provider and I connect very well. Thank you

  • Simple and easy to use!
    by ElizabethJ80 on 2021-03-22 at 1:59 PM

    I am a Severe Trumatic Brain Injury survivor and I don’t drive. Today was my first time needing to use this app. This app allowed me to have a virtual meeting with my doctor to talk about getting a referral. I simply had to click the link and type my name. Then I was face-to-face with my doctor! This was a great way to meet and connect with my doctor. I highly recommend this app.

  • Television
    by ggtdm57 on 2021-03-17 at 1:42 PM

    Image quality was very good, audio lag made it awkward to converse.

  • Not good for real time communicating
    by OTSharon on 2021-03-04 at 10:16 PM

    I work in home health so rapid communication is often very important when I’m out in the field. Typically I will have a message alert but not have access to new messages for minutes to hours. Sometimes I need to log out and log back in just to access new and potentially urgent messages. Not good and quite frustrating. System is glitchy

  • Virtual visit
    by adezka on 2021-02-25 at 1:02 PM

    Very clear video and audio connection. User friendly. Best option when not feeling well, but still need to “see” you doctor.

  • Meeting Results
    by [email protected] on 2021-02-19 at 9:57 PM

    It was a very good meeting.

  • Easy to manage. Would recommend highly!
    by Stevo Bryant on 2021-02-19 at 3:15 PM

    Simple and easy to access. Great video and audio quality. Immediate connection!

  • Less than helpful
    by Gonzal4 on 2021-02-18 at 1:09 PM

    Constantly cuts out auto sometimes skips and that’s if it connects at all.

  • Terrible call
    by jehhdhdjfb on 2021-02-16 at 5:53 PM

    Made the doctor call me by phone because it was breaking up and frozen screen. Constantly had a phone ringing noise during it.

  • Great communications Tool
    by Being me67 on 2021-02-14 at 3:02 PM

    Easy to use, great audio and video quality. Thank you.

  • Susan J
    by SuzyJoy61 on 2021-02-11 at 8:06 PM

    The video doctor appointment has been a godsend for me. I live in a rural area 2 hours south of the city where my physicians are . My physician Dr C Weinberg is truly wonderful she’s kind and attentive listens to all your concerns . Thank you much

  • Consistent Connection Failure
    by Mindoro29 on 2021-02-10 at 1:34 PM

    Call keeps failing.

  • Worst video solution ever
    by These Dogs are Barkin' on 2021-02-03 at 6:59 PM

    I waited for the Dr to join the call for a good while, not the apps fault, but the level of static and white noise the app puts out while waiting is crazy. Most importantly I can’t understand why the app has a 2-3 second lag in the audio so you and your Dr are constantly talking over each other. Very frustrating app to use. I do video calls all day for work and this app is the worst video experience I have had so far.

  • Today’s Intake
    by Nikkispirit on 2021-01-27 at 4:23 PM

    Ms Victoria is truly professional,compassionate and patient .I was so grateful to her and All mighty God that I was able to get an appointment next Friday .

  • Best Doctor in Utah
    by yours truley MS on 2021-01-25 at 10:27 PM

    Shannon Harding your the best. I couldn’t go on with life without you to tell you the truth you have stood by my side listen to me complain and cried, laughed, gave me some really good advice. you never criticize me you never blamed me you never made me feel like it was my fault. And if it was you put it into words that would make sense to me so I would understand things better. You would give me good referrals when you couldn’t help me and I thank you for that you’re the best and so are the staff member. Thank you to all of you. 🥰😀😊 Melanie

  • Dr. Bruce Rudkin
    by Kathy Lagas on 2021-01-15 at 3:37 PM

    Always the best!

  • Video call
    by mikeee sr on 2021-01-13 at 2:57 PM

    Very helpful to see a face.

  • Voice
    by nehlata on 2021-01-11 at 9:02 PM

    My doctor could not hear me so she used the phone land line to hear . That concerned me . Thanks

  • Patient
    by harry605 on 2021-01-11 at 6:24 PM

    Wonderful app . Will use again

  • Dr. Reddy and Team
    by Vilture 11 on 2021-01-07 at 3:31 PM

    Absolutely the best!!! I am so happy for you and your great team being my medical help and the wonderful knowledge and kindness that you all impart to your patients.

  • Aretha
    by Rita360 on 2020-12-28 at 8:18 PM

    I was able to see but could not hear and the microphone was enabled

  • Bad audio
    by MikeFromBrooklyn on 2020-12-15 at 7:20 PM

    Audio was cutting in and out horribly.

  • Smooth
    by RM1of6 on 2020-12-15 at 3:35 PM

    Everything went smoothly. The fact that the doctor can send a text when they’re ready and then that can start the video conferencing makes it seem almost as simple as Google Duo, but with a much better privacy profile.

  • Very clear information
    by sabadaba81 on 2020-12-14 at 9:01 PM

    Felt very supported and looking forward to continuing help as needed 3 cheers for Dr Isaac and the visiting Nurse

  • Eh
    by nonotskywalker on 2020-12-09 at 5:56 PM

    Laggy but gets the job done

  • Review
    by ryann53 on 2020-12-02 at 2:29 PM

    Beginning with the welcoming staff (calls appointment etc)they are mostly courteous, kind, and efficient). The Doctor and ancillary are wonderful Thank you for the opportunity to use the telehealth system

  • Dr z
    by pattie wiener on 2020-12-01 at 6:48 PM

    Dr. Zupnick is the bomb!

  • Easy connection but poor video quality.
    by AMLucie on 2020-12-01 at 1:43 PM


  • Better instructions
    by mustacheo1776 on 2020-11-28 at 7:53 PM

    Works fine, just needs better instructions on what to expect and how to use it

  • First Appointment
    by mike 1billion on 2020-11-23 at 3:43 PM

    Dr Nina Kello and her administrator Salena are FANTASTIC!!!

  • Clear and precise!
    by Cashmereskirt on 2020-11-17 at 6:47 PM

    Very easy to use!

  • Dangerous
    by Idle brain cells on 2020-09-24 at 1:09 AM

    Unfortunately the part of my day I dread the most today is not being able to contact or effectively communicate with the dr on call for my patient. Yesterday I selected one provider and Touchpoint contacted another. I have to log on two or three times, single sign on isn’t working... Please contact Hospitals who use your service and help before someone gets hurt and or they dump your app!

  • Success
    by <3 MINECRAFT <3 on 2020-06-19 at 5:08 PM

    Got an email from my doctor, tapped the link and was able to talk to him and get my question answered.

  • Helpful app
    by Mb766543 on 2020-06-04 at 9:19 PM

    Needed to do a quick visit with my doctor. Got a quick text, joined the call and got what I needed.

  • Appointment with Family Practitioner
    by NAlill on 2020-06-02 at 8:08 PM

    This was a very frustrating experience. After about 10 minutes trying to get both of us visual and audible, ending with a re-call, she saw and heard me, while I could only hear her and look at her photo. This needs to be fixed!

  • Useless app
    by dskye75 on 2020-05-29 at 6:57 PM

    I downloaded and installed this app for my drs office... the app does not even load it just spins saying loading but nothing happens. Even after an uninstall and reinstall the app still does nothing.

  • Awful - Battery Draining
    by Lil' Ole Wil on 2020-05-26 at 11:31 PM

    I have had to load this on my phone twice now and for the second time it is actively draining my battery to zero. Wish my health provider would use FaceTime or some other quality software for video visits. Will be deleting again after my visit.

  • Does not work for iPad
    by husky821 on 2020-05-22 at 4:09 PM

    Received email invitation, clicked through, gave access to mic/camera. Health care provider could not see or hear me. Tried twice. HCP says she has not been able to make this work for anyone with an iPad.

  • Frustrating
    by Iluvgames5103 on 2020-05-12 at 7:08 PM

    I got this app at the request of my doctor’s office. However, we will never use this app again. Apparently my doctor also hates this app but her office is pushing this app to their patients. After many frustrating attempts to connect to each other, she told us to use another teleconference platform as a plan b, which worked like a charm. We offered to try another attempt using this service but my doctor had given up on this app and was just done. She refused to use this again and immediately told us about the other platform. THAT’S how bad it is to use this app.

  • Wouldn’t connect
    by LynCL on 2020-05-11 at 6:24 PM

    I couldn’t get this to work on my iPad. It was very annoying not being able to do the visit with my doctor on the iPad. It works fine on my iPhone.

  • Couldn’t get it to work
    by Geckobvi on 2020-05-06 at 9:17 PM

    Tried it on 2 different video visits with my doctor. It did not work either time. Tried it on Windows computer and iPad, both unsuccessfully. I have no problems with Zoom, FaceTime, or Skype with video calls but can’t get this one to work at all.

  • Can’t hear
    by xray Tim on 2020-05-05 at 11:36 PM

    Came up fine , could see my Dr, could not hear him. We ended up just talking on the phone

  • Most Frustrating App got Telehealth
    by ASM_MJK on 2020-05-01 at 5:54 PM

    I have had to use this app at request of my physicians for 6 Telehealth appointments. There was a connection problem each and every time inspite of the pre appointment microphone/camera/speaker system check. The only thing functional is the precheck. Actual calls required 3-4 restarts for proper connection. Lose an average of 20 minutes that will be billed to my insurance provider for patient contact time.

  • Will not work on iPad
    by AUramtam on 2020-04-29 at 9:06 PM

    I downloaded this app for an appointment with my dr. We did a trial run before the appointment and it won’t allow me to access the microphone or camera. Those options aren’t there in the settings. However, I have the app on my iPhone and it works fine. I don’t understand why there is a difference. Very frustrating and it looks like I’m not the only one having issues with this app.

  • Super glitchy??? Huge waste of time!
    by adidas0018 on 2020-04-29 at 8:52 PM

    I was trying to talk to my doctor about my newborn, but the call kept getting disconnected so many times that I ended up having to just mobile call them. I do not have this problem with other video calling apps, and my WiFi is perfectly fine. It’s definitely not worth the download!!

Change log

Update history of iPhone App [AW Touchpoint]

• File and screen sharing now display to foreground by default
• Case calls now provide leave, auto assign, end option
• Connect calls now provide SMS texting
• Supports TV kit for connect/case calls
• User can modify name displayed for endpoints
• Set timer to Auto close or Archive cases
• Timeout after 15 minutes when running in foreground mode
(c)American Well


iPhone App [AW Touchpoint] Other details

  • Sales maker:
    American Well Corporation
  • Release date:
  • Version:21.03.0
  • Price:Free


Download the[AW Touchpoint]@iPhone App

Download the APP!
AW Touchpoint|Download the iPhone APP from AppStore


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