AW Touchpoint

AW Touchpoint hospital

AW Touchpoint

AW Touchpoint
AW Touchpoint|Download the iPhone APP from AppStore

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices



Download the[AW Touchpoint]@iPhone App

AW Touchpoint|Download the iPhone APP from AppStore

Evaluation at the itunes store

Evaluation of iPhone App [AW Touchpoint] at itunes store

  • newest version:4.5 out of 5 stars (4.5 / 5)4.51443
  • All versions:4.5 out of 5 stars (4.5 / 5)4.5

Number of people evaluated:3600



Screenshots of iPhone Apps [AW Touchpoint]

AW TouchpointScreenshot of 1AW TouchpointScreenshot of 2AW TouchpointScreenshot of 3AW TouchpointScreenshot of 4AW TouchpointScreenshot of 5AW TouchpointScreenshot of 6
(c)American Well

People reviews

Impression and review of people to iPhone App [AW Touchpoint]!

  • Sad
    by Skypuppy969 on September 1, 2021 at 9:24 pm

    Doesn’t work. Aggravating. 35 minutes trying to connect. Lost appointment.

  • Okay implementation
    by DrCody on August 16, 2021 at 5:20 pm

    We use this integrated with Cerner. Can you please allow the system to send alerts to the provider even if they’re logged in elsewhere? I get notified of my first patient of the session, but then none after that.

  • Hope Giver
    by Hope 2 4 6Children on August 12, 2021 at 9:48 pm

    Our family doesn’t have words enough on what it has meant to see our dad and for my dad to have the ability to hear us, see us earlier when we had to leave him at the hospital by himself. Especially went he went into ICU. Given us hope, believe it gives dad hope to not only hear us but to hear how prayers are going up for him.

  • Sleep Clinic
    by Dwj26 on August 11, 2021 at 4:19 pm

    This method of communicating with my Health Team is super, especially during COVID. I wouldn't have it any other way as it is easy and simple enough for me and others to navigate. Thank you for this service, Debra

  • Televisit
    by Idontbelieveiwill on August 3, 2021 at 1:13 pm

    App and process worked well and saved me considerable time and the cost of commercial van transportation. Also limited my exposure to COVID.

  • Excellent
    by Vajs72 on July 1, 2021 at 2:00 pm

    Quick link, user friendly and great connection, no lag time.

  • Great Video App!
    by nmoench on June 1, 2021 at 5:44 pm

    Highly recommend!

  • Connection horrible
    by The AU Alum on May 25, 2021 at 2:41 pm

    The software is far from optimized because even with a 500mbps connection speed it still give a warning that there is poor wifi connection. My guess is it is too busy collecting private information in the background to sell to third parties instead of allowing for optimal video performance much like websites that use too many cookies for advertisers in the background and take forever to load a page.

  • Video
    by MrsBea321 on May 24, 2021 at 2:57 pm

    I downloaded the app and connected and it was a successful video, microphone very clear

  • The worst
    by GratefulDaveFan on May 13, 2021 at 7:17 pm

    I logged in and was put into the waiting room 10 min later I received a call from the office saying the doctor was on the call. They sent me another link. I filled in the information at least 3 times. I was asked to allow access to the microphone and was told to go to settings but was not sent to my settings where that permission is. I finally just spoke to my doctor on the phone. This is the worst telemedicine platform I’ve used.

  • Video visit
    by Dottiebutt on May 11, 2021 at 9:33 pm

    Dr. George Hajjar is the best Oncologist I have ever met, yes he’s the only one I ever met. But I’m sure he is, he genuinely really cares about his patients. I can’t thank him enough except to live a long life to prove to him that his treatments that he chooses for me work.

  • Great connection and efficient for time
    by angiepoo10 on May 10, 2021 at 3:11 pm

    Great appointment connection and I was in and out really quickly.

  • Terrible Reception
    by Wish Supporter # 1 on May 5, 2021 at 11:01 pm

    My visit kept cutting out several times a second. Terrible reception.

  • Audio
    by smittyobrn on April 14, 2021 at 10:25 pm

    Audio did not work!!! Ended up with a phone call.

  • Virtual visit
    by ro722 on March 31, 2021 at 10:55 pm

    I loved the visit. I was in the comfort of my own home. Dr Kupersmith made the visit very thorough. I don’t suggest this for anyone who is not feeling well or has symptoms you should see the dr in person because he has the tools that could help you or go right to the emergency room otherwise this is a good method to discuss what you are feeling in the privacy of your own home. But once again please do not use this in place of a need for a dr or hospital .

  • Couldn’t see doc
    by Magie Mac on March 25, 2021 at 12:01 am

    It was easy enough. However I couldn’t see doctor. It was a black screen.

  • Ms
    by Laurie Dipinto on March 23, 2021 at 6:30 pm

    It didn’t work for my virtual call. Had to talk on the phone instead.

  • No major complaints
    by Wolfman Lupus on March 22, 2021 at 9:32 pm

    Good call quality, there was some echo/feedback from the microphone, thoug.

  • Appreciate video visit option
    by deutschland1974 on March 22, 2021 at 6:05 pm

    My provider and I connect very well. Thank you

  • Simple and easy to use!
    by ElizabethJ80 on March 22, 2021 at 1:59 pm

    I am a Severe Trumatic Brain Injury survivor and I don’t drive. Today was my first time needing to use this app. This app allowed me to have a virtual meeting with my doctor to talk about getting a referral. I simply had to click the link and type my name. Then I was face-to-face with my doctor! This was a great way to meet and connect with my doctor. I highly recommend this app.

  • Television
    by ggtdm57 on March 17, 2021 at 1:42 pm

    Image quality was very good, audio lag made it awkward to converse.

  • Not good for real time communicating
    by OTSharon on March 4, 2021 at 10:16 pm

    I work in home health so rapid communication is often very important when I’m out in the field. Typically I will have a message alert but not have access to new messages for minutes to hours. Sometimes I need to log out and log back in just to access new and potentially urgent messages. Not good and quite frustrating. System is glitchy

  • Virtual visit
    by adezka on February 25, 2021 at 1:02 pm

    Very clear video and audio connection. User friendly. Best option when not feeling well, but still need to “see” you doctor.

  • Meeting Results
    by [email protected] on February 19, 2021 at 9:57 pm

    It was a very good meeting.

  • Easy to manage. Would recommend highly!
    by Stevo Bryant on February 19, 2021 at 3:15 pm

    Simple and easy to access. Great video and audio quality. Immediate connection!

  • Less than helpful
    by Gonzal4 on February 18, 2021 at 1:09 pm

    Constantly cuts out auto sometimes skips and that’s if it connects at all.

  • Terrible call
    by jehhdhdjfb on February 16, 2021 at 5:53 pm

    Made the doctor call me by phone because it was breaking up and frozen screen. Constantly had a phone ringing noise during it.

  • Great communications Tool
    by Being me67 on February 14, 2021 at 3:02 pm

    Easy to use, great audio and video quality. Thank you.

  • Susan J
    by SuzyJoy61 on February 11, 2021 at 8:06 pm

    The video doctor appointment has been a godsend for me. I live in a rural area 2 hours south of the city where my physicians are . My physician Dr C Weinberg is truly wonderful she’s kind and attentive listens to all your concerns . Thank you much

  • Consistent Connection Failure
    by Mindoro29 on February 10, 2021 at 1:34 pm

    Call keeps failing.

  • Worst video solution ever
    by These Dogs are Barkin' on February 3, 2021 at 6:59 pm

    I waited for the Dr to join the call for a good while, not the apps fault, but the level of static and white noise the app puts out while waiting is crazy. Most importantly I can’t understand why the app has a 2-3 second lag in the audio so you and your Dr are constantly talking over each other. Very frustrating app to use. I do video calls all day for work and this app is the worst video experience I have had so far.

  • Today’s Intake
    by Nikkispirit on January 27, 2021 at 4:23 pm

    Ms Victoria is truly professional,compassionate and patient .I was so grateful to her and All mighty God that I was able to get an appointment next Friday .

  • Best Doctor in Utah
    by yours truley MS on January 25, 2021 at 10:27 pm

    Shannon Harding your the best. I couldn’t go on with life without you to tell you the truth you have stood by my side listen to me complain and cried, laughed, gave me some really good advice. you never criticize me you never blamed me you never made me feel like it was my fault. And if it was you put it into words that would make sense to me so I would understand things better. You would give me good referrals when you couldn’t help me and I thank you for that you’re the best and so are the staff member. Thank you to all of you. 🥰😀😊 Melanie

  • Dr. Bruce Rudkin
    by Kathy Lagas on January 15, 2021 at 3:37 pm

    Always the best!

  • Video call
    by mikeee sr on January 13, 2021 at 2:57 pm

    Very helpful to see a face.

  • Voice
    by nehlata on January 11, 2021 at 9:02 pm

    My doctor could not hear me so she used the phone land line to hear . That concerned me . Thanks

  • Patient
    by harry605 on January 11, 2021 at 6:24 pm

    Wonderful app . Will use again

  • Dr. Reddy and Team
    by Vilture 11 on January 7, 2021 at 3:31 pm

    Absolutely the best!!! I am so happy for you and your great team being my medical help and the wonderful knowledge and kindness that you all impart to your patients.

  • Aretha
    by Rita360 on December 28, 2020 at 8:18 pm

    I was able to see but could not hear and the microphone was enabled

  • Bad audio
    by MikeFromBrooklyn on December 15, 2020 at 7:20 pm

    Audio was cutting in and out horribly.

  • Smooth
    by RM1of6 on December 15, 2020 at 3:35 pm

    Everything went smoothly. The fact that the doctor can send a text when they’re ready and then that can start the video conferencing makes it seem almost as simple as Google Duo, but with a much better privacy profile.

  • Very clear information
    by sabadaba81 on December 14, 2020 at 9:01 pm

    Felt very supported and looking forward to continuing help as needed 3 cheers for Dr Isaac and the visiting Nurse

  • Eh
    by nonotskywalker on December 9, 2020 at 5:56 pm

    Laggy but gets the job done

  • Review
    by ryann53 on December 2, 2020 at 2:29 pm

    Beginning with the welcoming staff (calls appointment etc)they are mostly courteous, kind, and efficient). The Doctor and ancillary are wonderful Thank you for the opportunity to use the telehealth system

  • Dr z
    by pattie wiener on December 1, 2020 at 6:48 pm

    Dr. Zupnick is the bomb!

  • Easy connection but poor video quality.
    by AMLucie on December 1, 2020 at 1:43 pm


  • Better instructions
    by mustacheo1776 on November 28, 2020 at 7:53 pm

    Works fine, just needs better instructions on what to expect and how to use it

  • First Appointment
    by mike 1billion on November 23, 2020 at 3:43 pm

    Dr Nina Kello and her administrator Salena are FANTASTIC!!!

  • Clear and precise!
    by Cashmereskirt on November 17, 2020 at 6:47 pm

    Very easy to use!

  • Dangerous
    by Idle brain cells on September 24, 2020 at 1:09 am

    Unfortunately the part of my day I dread the most today is not being able to contact or effectively communicate with the dr on call for my patient. Yesterday I selected one provider and Touchpoint contacted another. I have to log on two or three times, single sign on isn’t working... Please contact Hospitals who use your service and help before someone gets hurt and or they dump your app!

Change log

Update history of iPhone App [AW Touchpoint]

• Patients can electronically consent for care
• Reporting – column added to case details extract to record consent for care
• Case notification hyperlinks now open Touchpoint
• Cosmetic design changes for All cases, My Cases pages
(c)American Well


iPhone App [AW Touchpoint] Other details

  • Sales maker:
    American Well Corporation
  • Release date:
  • Version:21.07.0
  • OS:iOS,iPhone,iPad
  • Price:Free


Download the[AW Touchpoint]@iPhone App

Download the APP!
AW Touchpoint|Download the iPhone APP from AppStore


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