ConnectNetwork by GTL

ConnectNetwork by GTL Finance

ConnectNetwork by GTL

ConnectNetwork by GTL
ConnectNetwork by GTL|Download the iPhone APP from AppStore

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply



Download the[ConnectNetwork by GTL]@iPhone App

ConnectNetwork by GTL|Download the iPhone APP from AppStore

Evaluation at the itunes store

Evaluation of iPhone App [ConnectNetwork by GTL] at itunes store

  • newest version:2.1 out of 5 stars (2.1 / 5)2.1069
  • All versions:2.1 out of 5 stars (2.1 / 5)2.1

Number of people evaluated:580



Screenshots of iPhone Apps [ConnectNetwork by GTL]

ConnectNetwork by GTLScreenshot of 1ConnectNetwork by GTLScreenshot of 2ConnectNetwork by GTLScreenshot of 3ConnectNetwork by GTLScreenshot of 4ConnectNetwork by GTLScreenshot of 5
(c)Global Tel*Link Corporation

People reviews

Impression and review of people to iPhone App [ConnectNetwork by GTL]!

  • Awful
    by MCSAWYER on October 17, 2021 at 9:18 pm

    Amateur, greedy, unreliable, you name it. These connect Netwerk apps, whether it’s the video, the chat, or the management app, they’re all complete crap and the systems they connect to are ridiculously slow and unreliable as well. If you’re going to gouge family and friends who are only trying to keep in contact with their loved ones, at least manage the service that you’re gouging with at a reasonable way that is reliable. I don’t know how you sleep at night.

  • Poor Quality
    by mullendemi on October 17, 2021 at 2:25 am

    During visits the app always glitches whether it’s the sound not working or the picture lagging. If we have great internet connection then this problem shouldn’t happen. I hope this gets fixed because those of us who have loved ones out of state would like to see AND hear them during the video visit.

  • Black screen
    by ESV57 on October 15, 2021 at 4:51 pm

    When I click on state the screen goes completely black. Even refreshing the app. It still goes black

  • Raising FEES to $3.19
    by Tbiz1957 on October 7, 2021 at 1:00 am

    Why and why’d they change fee from .99 to $3.19? That’s crazy

  • Never spend here
    by keepscrollingtellmeifufindit on October 3, 2021 at 11:11 pm

    Download to send photo and videos to inmate and it never works worst scam ever and this is sad to take someone money and false advertise something like this

  • ?
    by cherryluv101 on September 29, 2021 at 2:59 pm

    i don’t know if there’s a bug on yo app or what cuz it was working perfectly fine and then all of a sudden it won’t let me send my messages it keeps saying “ an error occurred while synchronizing your information” everytime i open the app and everytime i try to send a message it just says “error occured” and that’s never happened to me on this app before!

  • Wack
    by Dadesaunders on September 28, 2021 at 10:59 pm


  • Error
    by fbsisovhdnskzjfbs on September 15, 2021 at 4:32 pm

    It always tells me error when I try to send a letter. Very frustrating. I give it days and weeks, still doesn’t work. There are no updates so I’m not sure what the problem is!

  • Not sending receiving messages!
    by ashnicole1987 on September 15, 2021 at 1:08 pm

    This is my only form of communication with my boyfriend! I will write him 4 or 5 times a day sometimes and sometimes I’ll get my message was approved and other days I get nothing. He says he’s not getting my messages! This is so painful when you don’t know what’s going on with the person you love! It’s hard to communicate when it takes so long to send messages to even go through! It’s taking my credits but not actually delivering them! When it does it’s days later and out of order or not at all!

  • Awful
    by Iminmylivingroom on September 8, 2021 at 4:55 pm

    The app is awful, and accessing ConnectNetwork on the web is just as bad. Sometimes my messages send, sometimes they don’t. I’ve written (no joke) 5 times today, and 4 of those messages did not send. People who have incarcerated loved ones and those incarcerated loved ones themselves deserve better than this. Please fix the app and website to do what it’s supposed to do.

  • Bad app.
    by Sherryjohnnie on September 7, 2021 at 6:24 pm

    This app used to work great. But recently I can open it up, type a message and EVERY TIME I CLICK ON SEND, THE ENTIRE APP SHUTS DOWN. And added funds, says no funds were accepted. If the app can not be fixed, delete it and I will no longer use it. Very bad app.

  • Can’t get messages
    by leelee.c12 on September 6, 2021 at 12:18 pm

    Since the beginning of august it’s hit or miss if I get messages. It says that I have 10 unread but yet every time I log in and out it says that it can’t retrieve them.

  • Gave me problems within a few minutes of being downloaded
    by allure1992 on August 31, 2021 at 3:52 pm

    I tried to reply to a message and got a dialogue telling me I couldn't do so because the inmate was 1. released 2. my contact was removed 3. the facility something something...couldn't even read the 3rd reason. I will continue to use the website because I don't experience issues there.

  • App it’s a joke
    by art_12_3 on August 25, 2021 at 8:38 pm

    Nothing works as it should!

    by mdavis103 on August 20, 2021 at 10:59 pm

    I just made a $15 deposit into my inmates account and the fee was $3.49, leaving a balance of $11.51. A 30min phone call cost $10.91. Fees vary depending on jail. Each deposit you make costs a fee, I haven’t figured out the best system yet but I’m guessing add more money with fewer deposits.

  • Worthless
    by Pekas! on August 19, 2021 at 3:47 am

    If I could give this app a -5 stars I would. The web site isn’t much better. Send a check.

  • only one down fall
    by Hank thank on August 19, 2021 at 1:47 am

    the app works fine for me..I just wish I could get my money back for the messages. friend got moved and no longer uses it.

    by Brunner3945 on August 8, 2021 at 9:11 pm


  • The worst.
    by ang hatch on August 5, 2021 at 12:10 am

    GTL is literally the worst. Everytime the inmate calls, it tells you to hit 0. I hit it. It literally hangs up on me everytime. Not to mention says I rejected the call. This is the absolute worst system ever. “Hey, let’s charge a stupid high fee for our service and then, oh yeah, we won’t even let you talk.” Hate this company so much.

  • No menu for messages?
    by MCB1223 on August 4, 2021 at 3:23 am

    I know the facility my loved one is at indeed offers the messaging service within this site, as other inmates are using it. The only thing mine gives me the option to do is add money onto my loved ones trust fund, which I did again today (I did it online over a week ago as well and he got to use it today finally (now that he’s in the unit he’s in). I downloaded the app for the purpose of the messaging service and photo sharing capabilities. I don’t see this being an option on the app I downloaded.

  • Don’t recommend
    by Chosen😃 on August 2, 2021 at 12:41 am

    Fees are ridiculous. The app stopped accepting my credit card payments out of no where so now I have to call to add money to my account, but they charge me $7 just because I’m calling as opposed to the $3 the app charges. When asked can the problem be fixed, every representative is telling me to wait 24 hours….. it’s been a week.

    by chyna21747474 on July 31, 2021 at 9:36 pm


  • Family of incarcerated READ AND TAKE ACTION
    by muddybunzz on July 25, 2021 at 7:58 am

    Please beware of GTL and it’s fine print! As u can see many are complaining. Your funds will be taken and kept! If not used! Yes! They keep our money even tho we pay fees to add the funds! CONTACT AND COMPLAIN WITH DEVELOPERS, Google store and or Apple store, file a complaint. So us family can file a civil lawsuit! As big as the one we won from the Churchill app. These people are more corrupt than those incarcerated! Karma will get them and we can watch it happen if we all get together and file a civil lawsuit. If inmates won their civil lawsuit and won we can too! Contact me [email protected]

  • not working like it says
    by angry inmates wife on July 21, 2021 at 12:57 pm

    for some reason i can’t find where to send a message or even add money for video calls on my number so i only get the option to put on his trust fund and i don’t like to do that to begin with and the price y’all charge per phone call is unbelievable way to make them all alone more then they already are such a scam y’all are doing to these people in jail so sad

  • Fees are outrageous
    by Passat VR6 on July 18, 2021 at 4:43 pm

    With any other situation. People wont change until something hits close to home with them. The fees are insanely high. Yeah they didn't put my loved in their situation however, they are human and they are loved. This company uses our bad situation to make money. After this last phone call. I will no longer be dealing with this app. People forget, we can still write letters, send pics through the mail. What did we do before this app? We wrote letters and made visits. Its still the same. This company is a rip off. I will no longer be spending my hard earned money on these outrageous fees. They still don't have the correct facility on the drop down list. Ima start an app where the fees are not outrageous and people can talk to their family members without all these issues.

  • Took my money by expiration??????? WTH?
    by Medic Deb on July 18, 2021 at 3:13 am

    Have yet to get a call from my son and the money is at 0??? Says “expire funds”?? Sent an email no answer. Next I’ll call! I got ripped off!!

  • Connect
    by obadyah,Yis on July 12, 2021 at 8:33 am

    This is not my account.

  • Credits are non-refundable!
    by Ann Emb on July 9, 2021 at 10:43 pm

    I had downloaded the connect network app by GTL a year or so ago. My friend was transferred from a facility in Pennsylvania to Delaware. The facility in Delaware does not offer this service, but you can download the Getting Out app by the same company. The two apps connected via my email, but the credits are only on the 1st app. I was told that I am just out the money. They will not refund or transfer to the app that does work. I don’t have a choice, but to use the new app service, but do not download too much $ because they will keep it.

  • Hate it
    by hcitb on July 7, 2021 at 4:40 pm

    Wont allow me to use my debit card but they swear up and down there is no problem. I’ve tried multiple cards even friends cards but nothing works. The app only accepts credit cards. But the workers swear up and down that it take debit card.

  • Question
    by Black Single Mother on June 27, 2021 at 2:39 pm

    Why does this app not work with Apple products to allow video chat/ calls? The app is easy to use but super inconvenient because it won’t allow my video calls on any of my Apple product IPhone and IPad. So I have to find or borrow a android smh. Please help!!!!

  • Won’t add the inmate
    by Lovethyself91 on June 16, 2021 at 12:22 am

    I keep adding the inmate but it will not display in the drop down.

    by piacali on June 9, 2021 at 7:37 am

    How can we talk to our loved ones and the app doesn’t work. I’ve been trying to send a message for over a month and I keep getting the same error message. It’s unfair that we have to put money on the app and then have the app not work is robbery!

  • Great app, but few suggestions
    by BJ Flowers on June 8, 2021 at 1:40 pm

    I have enjoyed using this app in order to stay connected with my loved one especially during this time of uncertainty with the pandemic and in person visits had been removed. Thankfully I have finally been able to see him a few times in person now and that has been GREAT. A couple things that would be nice on the app is the option to delete old messages, especially all of the notifications regarding the message credits that were sent. It’s nice to get those so we know he got it, but it would be great for me to be able to delete those messages so that they aren’t clogging up my inbox and sent box. Plus there are old messages that either I have sent or he has sent that I don’t necessarily need or want to keep, so it would be nice to be able to delete those as well. I know the delete option is available in the drafts folder, so again, it would be great if that could be added to the in and sent box as well. The only other thing is that I have noticed at times there are long delays of message approvals, more so on the messages he sends to me, he seems to get my message pretty quickly. Other than those issues, I think the app is a great tool to be able to stay connected and I appreciate the ability to be able to message him when we can’t talk any time we want. Oh, also, not sure if the correctional office has control over this, but it would be GREAT if he could get the phone app on his tablet so that maybe he could make calls outside of his dayroom times. Not sure how that works. Thank you!

  • Slow
    by Fireball justice on May 27, 2021 at 6:10 pm

    I am extremely grateful for this venue however with the amount of money it takes to send messages and add money it is so very slow. I have been waiting for days for a message my fiancé sent me. He sent 2 at the same time. I got the first one but the second has not. Just very disappointed!!

  • App constantly has error messages. Overpriced.
    by Aidden awesome on May 25, 2021 at 8:32 pm

    Predatory prices taking advantage of people. The app worked the first day. They got me to load up money for credits to be able to message. I was able to send a few photos that first day. They got approved the next day. And now I can’t get anymore messages to send. It keeps giving me error messages. I’ve deleted and reinstalled and still the same errors. I gave it a few days thinking it could be an app problem and still same errors.

  • Poor customer service
    by Cher11613 on May 23, 2021 at 2:15 am

    I have contacted customer service multiple times after waiting on hold for over an hour the customer service supervisor says he updated my account which was already updated all my information I could see on the app it just would not allow me to deposit money onto my phone number it was only allowing me to put money on as a debit payment for the phone and that’s not how I wanted to pay due to the fact that the incarcerated person could call anyone with a debit account and this has caused problems beforeSo I’ve called trying to get the account straightAnd they told me that I have to call and make the deposit into advance payments In the end result was that I was told that would have to be the way I had to deposit money

  • 2 stars
    by queeengurll225666 on May 18, 2021 at 2:03 pm

    Besides messages taking 8 hours to deliver sometimes even more!! Also! Like right now! It’s not allowing me to write emails! It does this often! But usually it starts right back up.

  • Not User Friendly
    by mdctl on May 12, 2021 at 8:38 am

    This is the worst app I have ever used and my husband and I have both loaded money on our prepaid phone acct., but yet we still cannot receive calls from our loved one. It goes straight to voicemail with no ringing or anything. I have contacted my phone servicer, my phone company and this company numerous times and have spent countless hours troubleshooting and the end result is still the same, no phone calls or anything!! They indicate that they are not experiencing any issues on their end and all is good but yet my acct is still not correct. They don’t know how to troubleshoot to see what the problem is. Totally clueless. I can’t believe a company of this, and doesn’t have better technical support and with as many people having this issue cannot resolve the problem I am going to call the Better Business Bureau and complain. Totally unacceptable!!!

  • App errors
    by nikerboker13 on May 5, 2021 at 5:53 pm

    Okay I can’t schedule a visit through the app, what the heck? Says I’m not verified even though I have been using this app for over a year then some. Think you need to get this fixed. It’s aggravating for sure, I don’t have time to deal with this and keep my child in contact with her father…. You failed for sure!!!!!

  • They don’t accept credit cards
    by GameJaxx on May 3, 2021 at 7:05 pm

    No matter what their website says, they only accept debit cards. And if you try to use credit card, they will reject it. Then reject your debit. Claim it’s an issue from your credit card company and do nothing to fix it. Very unprofessional.

  • Not good
    by freemybd on April 29, 2021 at 5:38 pm

    When I first signed up it was fine. But now I’m not able to purchase credits and I tried to send a message but I keep getting a note saying that my inmate has been released and or removed from my account. I don’t know what’s going on and I think I got charged a credit for reading the messages.

  • It’s a no for me.
    by vhgandk on April 26, 2021 at 6:18 am

    Only thing good about this app is that you don’t have to go through much finding your inmate. Whoever said it takes 2-4 or a week is a lie more like 3 weeks to a month. Horrible Horrible app and a waste of your money.

  • video iphone
    by joeeeuyy on April 16, 2021 at 10:58 pm

    any1 using an iphone video workin??

  • Calls hung up after 1 minute
    by Drmcld1029 on April 13, 2021 at 7:53 pm

    Service is terrible calls hang up after one minute even with an account balance of $50!! It’s already bad enough they can’t call right back cause they have to wait 30 minutes now you are just disconnecting our calls?!!

  • Sad
    by c.dub777 on April 4, 2021 at 11:21 am

    This just shows you these government workers are farm animals with laptops. While Paying exorbitant fees for messages that should be free, you get to look at the most ugly ui I’ve ever seen. How about the fee to put money on an inmates books for them to pay fees to get it for their to be fees when you use said money on ones books. More Illinois fraud

  • No Ethics
    by mfos. on March 30, 2021 at 12:57 pm

    Families have already lost so much when someone is incarcerated, so for an organization to tack on so many fees each time money is deposited is highway robbery. Talking to a family member creates normalization, stability, and supports mental health of not only the inmate but also for the family members. As such I now often feel guilty when I don’t accept a call because I can’t afford too with all the fees. Why is there not a flat fee at the beginning for a new user? With COVID delaying court systems around the country, times have also lengthened for those incarcerated and have added to the communication bill. I will definitely be writing the jail to recommend a different source or company.

  • great app
    by raeann mae ackerman on March 29, 2021 at 8:49 pm

    i’ve been using this app to stay in contact with my dad. you guys don’t understand it’s not the app that takes forever it’s the prison system itself. this is a great app.

  • Why don’t you pay attention to complaints
    by casperlives89 on March 23, 2021 at 11:21 pm

    It will not let me send photos. Keeps saying “unable to send”. I’ve tried calling customer service only to be on hold for 45 minutes and then hung up on. This needs to be fixed. This is such a terrible app!!

  • App crashes immediately
    by Ckierste on March 23, 2021 at 3:34 am

    Whenever I try to open the app via FaceID, it automatically crashes!!

  • Needs to be updated
    by Mogamms on March 21, 2021 at 12:53 am

    Sending messages, especially videos take extremely long to send. Most of the time you cannot even send videos it just loads until it says “error.” Something needs to be done about this asap.

Change log

Update history of iPhone App [ConnectNetwork by GTL]

Bug fixes and enhancements for depositors.
(c)Global Tel*Link Corporation


iPhone App [ConnectNetwork by GTL] Other details

  • Sales maker:
    Global Tel Link Corporation
  • Release date:
  • Version:3.7.0
  • OS:iOS,iPhone,iPad
  • Price:Free


Download the[ConnectNetwork by GTL]@iPhone App

Download the APP!
ConnectNetwork by GTL|Download the iPhone APP from AppStore


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