HMSA: 24/7 Online Doctor Visit

HMSA: 24/7 Online Doctor Visit First aid

HMSA: 24/7 Online Doctor Visit

HMSA: 24/7 Online Doctor Visit
HMSA: 24/7 Online Doctor Visit|Download the iPhone APP from AppStore

HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment – download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable.

Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently – typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Bronchitis
• Medication management
• Depression and anxiety disorder

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now!

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.



Download the[HMSA: 24/7 Online Doctor Visit]@iPhone App

HMSA: 24/7 Online Doctor Visit|Download the iPhone APP from AppStore

Evaluation at the itunes store

Evaluation of iPhone App [HMSA: 24/7 Online Doctor Visit] at itunes store

  • newest version:4.8 out of 5 stars (4.8 / 5)4.83063
  • All versions:4.8 out of 5 stars (4.8 / 5)4.8

Number of people evaluated:4127



Screenshots of iPhone Apps [HMSA: 24/7 Online Doctor Visit]

HMSA: 24/7 Online Doctor VisitScreenshot of 1HMSA: 24/7 Online Doctor VisitScreenshot of 2HMSA: 24/7 Online Doctor VisitScreenshot of 3HMSA: 24/7 Online Doctor VisitScreenshot of 4HMSA: 24/7 Online Doctor VisitScreenshot of 5
(c)Hawaii Medical Service Association

People reviews

Impression and review of people to iPhone App [HMSA: 24/7 Online Doctor Visit]!

  • Does not work
    by Aim.ster on September 15, 2021 at 7:38 am

    App does not let me log in. I called support and they were unable to resolve the issue even after lots of troubleshooting with my over the phone.

  • Blah
    by Kelly d Mft on July 14, 2021 at 8:47 pm

    So inconsistent - very little,tech support

  • Pleasant, efficient experience 👍🌺🥰
    by Ipo 🌺 on June 21, 2021 at 1:36 am

    Pleasant, efficiently experience 👍🌺🥰

  • System issue makes unable to start call on time
    by Erizabesujou on June 19, 2021 at 2:08 am

    I’ve used this for four sessions with the same health care provider so far. The first two sessions went fine; the third and fourth, when I searched her name at the time of my appointment, system showed her as “OFFLINE” and I wasn’t able to start the call. This was super distressing and hard to sort out, as my sessions are only 30 minutes long, so even a small delay feels huge. I had to wait several minutes until it listed my doctor as “ONLINE” before I could select her for a session. Then I had to skip through all the intake forms and sit through the unnecessary “welcome” video (eating more of my session time). My doctor didn’t know what was happening and couldn’t assist, and I have no clue why it worked fine the first two sessions I had and then developed problems the second two. Also, on the fourth visit, it told me it couldn’t connect to my insurance provider, and it made me pay out of pocket. I got it reimbursed, but why on earth is HMSA’s system not able to connect to itself?? I’m using the Online Care system because I have HMSA insurance! This makes no sense to me! I’ve used other telehealth systems that are way more straightforward and easy (they send you a link via email, you click it and are connected to your provider. Simple). I don’t understand why this one needs to be so counterintuitive and difficult.

  • Great Experience
    by Dakine Surfer on April 30, 2021 at 10:58 pm

    Dr. Leisa Deutsch was very professional and kind. Very comfortable visit and definitely recommend her.

  • Hello?
    by thisaintgoinganywhere on April 17, 2021 at 11:29 pm

    To Whom It May Concern: HMSA staff informed me that I was the first & at one time (pre-pandemic) only person using Online Care in my region. Online Care is a great concept. If only long-standing technical difficulties were resolved! I have made numerous requests for copies of the Online Care reviews that I completed. I received nothing. In addition, ongoing technical issues, which I described in the surveys, have not been corrected. After three years of no response & no resolution by HMSA, I can only conclude that someone/s is/are not doing the job/s for which customers are paying. As a longtime, loyal customer, I find this disturbing. HMSA has my e-mail address bc I have been using it to sign in & complete its surveys. Again, please send me hard/printable copies of the surveys that I completed & respond forthwith to the questions & concerns I have raised. Thank you. cc: CEO P.S., In order to send this response, I tried entering numerous nicknames including, but not limited to, the words DISAPPOINTED, NOT SURPRISED—even names of my FISH! Funny but not surprising, they were all taken! That's ok, I know how to screenshot & communicate in other ways.

  • Online Care
    by CrazyBachan on April 10, 2021 at 12:04 am

    This is a great service in our COVID-19 times. Almost like being in the office seeing my doctor. Please continue with this option. Thanks! Linda

  • Helpful
    by Jartgirl1 on March 4, 2021 at 8:25 pm

    Dr. Jacob was so kind and helpful thank you

  • Love the online option.
    by Keeping It Real Y'all on January 20, 2021 at 6:41 am

    Online care is one of the main reasons why I stay with HMSA. Being able to consult with a doctor 24/7, especially for my kids has given us so much peace of mind. Only downside is I have waited in the “waiting room” for over 30 minutes only to get logged out because that doctor is no longer available. Then having to start the entire process again including typing out my reason for the visit.

  • Video has lag
    by Hawai Acu on November 20, 2020 at 1:00 am

    It is a little tough with therapist because we have a video lag time and we interrupt each other often because of it.

  • I love this app its very convenient!
    by JOMVR on November 6, 2020 at 4:06 pm


  • TouchID Login Fixed
    by kilauea88 on October 11, 2020 at 8:10 pm

    TouchID login on iOS is finally working! Logging into the app used to be a nightmare that would often take up to ~15 minutes, and include having to reset the password multiple times for every single use of the app. I would echo the comments of other reviewers regarding the end of visit survey, none of the options apply to (some instances of) my use of this app, which means the feedback is frequently wrong. That said, this is a wonderful tool for consultation and visits, especially in these trying times of COVID-19. Awarding 5 stars despite the concern about the survey, and mahalo nui loa for your continuous work to improve this app.

  • Bad App
    by WarriorBear on October 10, 2020 at 11:32 pm

    Reception is poor, connections routinely lost. Takes excessively long to connect even though both parties are on line trying. Cannot start logging on a few minutes early to ensure appointment starts on time - and yet a timer automatically disconnects at the appointed end time even if appointment started late due to technical difficulties (common occurrence.) There ARE better programs out there. HMSA should switch - unless it is HMSA’s intent to provide bad service. Makes one wonder.....

  • Works a little bit
    by gvictor808 on October 2, 2020 at 11:06 pm

    I use it for seeing my psychologist. It works somewhat acceptably, but the on-ramp to the actual video meeting is terrible and takes forever. Once the meeting is going then it’s fine. Needs improvement, but it’s not quite bad enough to throw the whole App in the trash.

  • Consult re: wound
    by mld hawaii on September 1, 2020 at 2:29 am

    Dr soma was prompt very professional, great not having to leave home especially now

  • First time
    by Mushkey02 on August 27, 2020 at 6:18 pm

    First time using video conference with my doctor. Doctors nurse called me a head of my appointment and gave me step by step instructions on how to log on. I was nervous but completed the step before my appointment time. I love that this application is safe and secure.

  • Better than nothing
    by [email protected] com on August 24, 2020 at 7:57 pm

    Easy access for medical information

  • Available does not mean available
    by CKaneshiro on August 22, 2020 at 9:11 pm

    The first two available doctors I chose, rejected me because they were only accepting established patients. The app should say available only to established patients, so you don’t have to try multiple doctors then wait to be seen for nothing. I tried the next available doctor. The third available doctor that I tried, the app said I was the next patient to be seen. It indicated that I had a short wait. I waited over an hour and a half. I decided something must have gone wrong. I canceled the visit. I selected the next available doctor again. I got a good doctor quickly the fourth try, but she was in Maui. Her advice was good. I appreciated her help, but I live on Oahu so there is no chance of a physical visit. If the advice does not help, I will have to see another doctor for a physical visit.

  • My first online visit with my doctor.
    by millierosie on August 21, 2020 at 1:52 am

    It was pretty awesome to be able to talk to him on line about my concern. It was quick and very comfortable to be at home instead of going to the office. And the best part is it’s free. Thank you.

  • Virtual clinic
    by Puakailani on August 19, 2020 at 9:03 pm

    My provider is excellent as alway. The sound and video quality of the app however could be better.

  • Hi tech convenience
    by Hulaterri on August 13, 2020 at 2:28 am

    Easy to get a concern addressed in a simple hi tach way

  • Used online care for first time.
    by Hawaii7-2 on August 1, 2020 at 11:09 pm

    Second try very satisfactory and reassuring. Was connected with Dr. Antoine Cazin immediately. 5 stars for him. He asked me questions, gave me opportunity to ask questions, told me what to watch for. I had tried seeing a doctor earlier in morning, was told Dr. Kobayashi was available and would be with me shortly. I waited one hour and finally gave up. Not satisfactory at all.

  • Great way to get seen..
    by Nikkay b on August 1, 2020 at 1:35 am

    A little wait time but most definitely worth it

  • Sufficient
    by Eendme on July 25, 2020 at 8:21 pm

    The only issue was getting the connection cut-off then I needed to log back in. The same series of questions appeared that I bypassed since I already answered them. Then resumed the visit with my doctor. The visit was sufficient at this time during this Covid-19 situation.

  • Online Medicine with PCP
    by Kukana O on July 23, 2020 at 10:56 pm

    This is a great way to visit with your PCP. Many thanks to my primary, Darren Geliga, who told me to use the phone when the computer video wouldn’t work. It’s was so easy. I highly recommend this venue. Mahalo!

  • Not enough time
    by chowasaki on July 15, 2020 at 6:10 pm

    Not long enough to cover everything.

  • Easy
    by Boiler special on July 15, 2020 at 12:54 am

    This was really easy and fast so much better than going into the office!

  • Dr Jason Lam
    by thru my eyes on July 6, 2020 at 8:11 pm

    Dr Lam was very informative and listens to our questions. He will go through the blood work with me and show concern where needs to be worked on. He does not rush to get to the next patient, he always make sure we are satisfied and asked all questions we had. Thank you Dr Lam for being a great Dr.

  • Irresponsive doctor
    by Silencio3 on June 26, 2020 at 6:18 pm

    I had covid symptoms so I had a visit, got tested and Dr. was supposed to write me a note stating I could return to work when results came back negative. I am due to return tomorrow. I have emailed her 4x and still have no note or copy of my results. Terrible service.

  • My Doctor Visit
    by Kalau429 on June 19, 2020 at 7:31 pm

    Because of my need to be off island for work, this convenient way gives me back an extra day of no traveling. This means a lot to myself. And my health.

  • Online visit with Dr. Su Juen Yeh
    by Paul Aki on June 11, 2020 at 4:25 am

    Dr. Yeh was so awesome! Answered all the questions and he was friendly easy to talk to. I was waiting for 45 minutes in the waiting room for the first physician and I am so glad that I cancelled it. Thank you Dr. Yeh!!!

  • Awesome
    by $n1983 on June 3, 2020 at 2:03 am

    Quick and to the point waiting to pick up my prescription

  • Love it
    by Fiftyshadesofdeeznuts on May 28, 2020 at 7:47 pm

    Easy simple and always friendly nice doctors

  • Review
    by ktanak on May 19, 2020 at 2:00 am

    Rather see doctor person. Hard to show what the problem is with a camera while talking to the doctor.

  • Copay?
    by Majinbuu14453 on May 12, 2020 at 12:10 am

    I have dual coverage why do I have a copay?

  • HMSA Online Doctor Visit
    by EROC_TIC on May 9, 2020 at 9:22 pm

    Nice app, great new way to see your doctor if you can’t travel, you’re out of state, or bed ridden. Data collection makes me uneasy! I am sure the disclosures notice waves your rights to the use of all of your recorded data. If they have any assurance that they don’t it should be stated in simple terms when signing up.

  • Patience
    by MrzSupernatural on May 8, 2020 at 9:30 pm

    Called in for an online chat with Dr. Alquerio and needed to be guided to do it. The receptionist was so kind and patient so I could do an online appointment to get my meds fir an ear ache. Dr. Alquerio was prompt and handled everything top notch. Thank you folks for everything so I can get better. Mrs. Angievi Borges

  • Online visit
    by rangisa on May 8, 2020 at 1:03 am

    It was a very good experience; I would recommend it to have this service at the comfort of your home 😄thank you HMSA online care for this service ❤️

  • Infection on leg
    by Haulaau on May 7, 2020 at 5:25 pm

    Doctor visit was easy and I rather do this in the future. The doctor I saw was great!

  • Keeps crashing
    by LadyJDub on May 6, 2020 at 9:17 am

    App now crashes when trying to open the app on my iPhone so I go to app support and it takes me to download the app. An endless cycle of nonsense and getting no help. Doesn’t make sense to send me to the app for support when the reason I’m contacting support is because of the app crashing.

  • great experience
    by L. Sasaki on May 5, 2020 at 8:19 pm

    this is my first time and its really a nice experience. Dr Higgins is very helpful and accomodating, she makes me really comfortable to talk to her and asked questions.

  • Visit for rash
    by ExStressQueen on May 5, 2020 at 4:16 am

    A kind provider. There was a high-pitched noise in background so I would say a bit of technical issues.

  • Works Well
    by CMorOcean on May 4, 2020 at 2:00 am

    I’ve used this system for years. Great to see someone to ask for care instead of going to an office for minor things. As a single parent being able to talk to a doctor late at night when my baby and toddler are sick or get a bump is great for piece of mind. Even better for myself so I can do a visit while my daughter sleeps and not have to deal with both of us being cranky in the waiting room. Obviously you have to go in if you need specific tests or procedures but this is great for the minor stuff or to get advice if it’s worth going in for examinations or tests.

  • Awesome
    by RKL's mom on May 1, 2020 at 6:59 pm

    I am so thankful for the online care. Please continue this service in the future.

  • Much Mahalo!
    by Ebru YP on April 25, 2020 at 4:55 am

    My first experience with Online Care. I loved it. Dr. Lyla Prather was amazing, asking the right questions, diagnosing and giving instructions on how to use the medications. Thank you Dr. Lyla. Much Appreciated.

  • Life and Mind saving
    by AuntyLulu on April 20, 2020 at 8:20 pm

    With everything going on in health today, I was blessed to be able to have on on line visit with twice with Doctor Norman Estin. My health Insurance changed April 1, and I have no doctor. This service has been tremendous!!! And the Doctor I was lucky enough to draw was Outstanding!!! He has the best “phone side manner”, lol. His compassion and concern were the absolute best. Thank you so much for this service and this Doctor at an incredibly stressful time.

  • Anne Craddock
    by Costco gas attendant on April 17, 2020 at 11:54 pm

    The best health care provider and very smart...

  • Saved me a ton of time
    by Dumb buyer on April 16, 2020 at 8:46 pm

    I’m busy enough as it is with work and family. This app saved me a ton of time! Instead of having to go to my doctors office and waiting for 2 hours. I was done with my appointment in 20 minutes from start to finish! It was great! App was easy to use!

  • So convenient
    by akaur003 on April 16, 2020 at 7:37 pm

    Visiting my doctor via video conferencing is a bit different from what I’m used to, but it’s so convenient!!

  • Dr Harada. HMSA online visit
    by Melrose Reyes on April 11, 2020 at 8:55 pm

    I always have very nice, top, very professional visits with Dr, he is the most patient and thorough Dr and person. He takes time with me and covers everything step by step with me. I couldn’t ask for any down to earth, appropriate Dr like him. He is Love, Patience , kindness and a very beautiful Doctor any one could ever have⭐️🌻🌹🙏🏼✝️💕💒. I thank God for giving Dr Harada to me. Thank you:). 🌻😇

Change log

Update history of iPhone App [HMSA: 24/7 Online Doctor Visit]

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
(c)Hawaii Medical Service Association


iPhone App [HMSA: 24/7 Online Doctor Visit] Other details

  • Sales maker:
    Hawaii Medical Service Association
  • Release date:
  • Version:12.6.006
  • OS:iOS,iPhone,iPad
  • Price:Free


Download the[HMSA: 24/7 Online Doctor Visit]@iPhone App

Download the APP!
HMSA: 24/7 Online Doctor Visit|Download the iPhone APP from AppStore


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