Can’t make payments Try to report a claim and won’t recognize the policy number Useless!!!!

The one thing it does is show my insurance card. That's one big thing but it's missing so much. Most buttons in the app just open a web browser because the feature isn't there yet. I don't see any way to secure the app with FaceID or even pay my bill. I would give this two stars but since it's their first attempt and maybe it was rushed out due to the current situation I'll give them a break. I'm so glad you guys made an app so please get it working properly and don't abandon it.

Very poor

It always directs me to the web browser and not showing the info within the app? What’s the point of having an app when you have to go to the web browser to log in and check your info?

No manage account button, can’t change password, won’t let keychain save password, kicks me out if I look around for what I need. Incredibly frustrating and unfriendly app.

Can’t log in to do anything. Even after deleting and re installing app.

The app does not work at all for me. It will not let me register. Just has a log in and does not let you set up a username or password. I have even set this up in the TFB web page and it does nothing to help. This app is worthless to date.

Every time I try to view something in the app it tells me I need to login even though I am logged in. When I try to re login it then says I am logged out. Any updates to fix this issue and also not being able to view your insurance card.

Rarely can get this app to work. And it’s been like this for years. Would think they would have it fixed by now, but it’s not.

I haven’t been able to access my insurance card for a while. Can you please fix this?

It is a decent app but it needs work. I can no longer access my insurance card from the app.

Really like how the app is set up however I can’t access my insurance card on the app. It just says unable to load at this time and it has been like this for the past month. Please update this so I can have access to my insurance

App crashes

Shouldn’t have to log in every time app is reopened.

Love the app, super convenient but my insurance card doesn’t work? Every time I open the app and click on the card, the app crashes

Works great! Insurnace ID card with me at all times!

by the time you get through the glitches , freezes and crashes you still cant pull up little to no information on your account . you have better and faster results just going straight to the main website .

App Crashes constantly!

The app seems to be broken more than half the time.

Allows me to login occasionally but never anything more before it crashes. Hopefully there is a fix coming soon. Insurance is good... app needs some work.

This app now crashes every time for me. On an iPhone 6s with iOS 10.1. Shouldn't happen.

This is so bad. Can't even log in or open the app. Are you going to even look at the comments and fix it?

You cannot even login without getting instantly kicked out. It used to work before iOS 10 rolled out. This app needs an update. Do not download it's a waste of space.

The app will open but you can't even sign in and if you get a chance to nothing else will open and it will crash on you automatically.

Every time I try to log in the app crashes and closes.

Either won't open after you login or crashes shortly after.

The app worked great for the first month I had it (mid Aug. - mid Sept.) now the darn thing no longer opens. Uninstalling and reinstalling the app does not help.

This app was great before, saved me from carrying paper around. Now junk, just crashes. Please fix

👎🏻

Never had all my policies on it, but the aauto proof of insurance would at least show up. Now, the app crashes everytime you try to open it, once in a while it gets open, then after a few seconds, crashes closed again. NONE of the phone numbers has anyone that knows anything about it. Crashes on all three phones, and both tablets. Agent suggested deleting and reloading app. That did not work. Their IT dept got caught with their pants down with the lates ios10 upgrade. Since noone at the office will listen, maybe they'll notice all the one star reviews....?

The app keeps crashing every time I try to look at my account. Also the app does not allow you to make payments. Also is crashing when trying to get to my proof of insurance.

Doesn't work with iOS 10.0 🙁

App is not working for me when I login it kicks me out back to open the app. I have deleted and redownloaded same problem!

What happened?? After the latest Apple update now this app just crashes every time I open it! Please fix it.

How about add passbook support so we could keep our ins card and membership card in passbook?

I'm guessing they fixed whatever was wrong because I can see all the things people were complaining about being broke. Works fine now folks!

It downloaded so that's one star. I can log in so that's the other star. Other than that, I can't see anything as far as my policies or card. Not worth the space it takes up on my phone. DELETE!

The only thing that this app seems to be capable of is getting me my agents information. I cannot view my policy, nor am I able to view my insurance card - it's just blank. The app needs a lot of updates/work.

This app worked at one time, now it's completely worthless. I contacted Farm Bureau over two weeks ago concerning this issue. I guess they are not concerned with getting this fixed...

Policy button gives no data, nor does it show proof of insurance😒

This app has potential but right now is worthless. I log in but can't see my policy or insurance card. Pages are blank. It shows my name and policy number but no card, no policy. If that is fixed then the app would be worth having.

Can't access my policy or my card. Am I missing something?

App needs to be updated to allow customer to make a payment on the account

Will you update the app to make payments through the app

Can't even register to create an account...fire whoever made this app and start over!

Trying to make an account but it will not let me add my last 4 of my ss# or member #......not able to use this until it is fixed.

Can't pay your bill or change any account info. Only good for keeping track of insurance card and see what your coverage amount is.

I can't make account because of ssn error

Bug with iPhone 5, when asked to enter ssn/membership number, no keyboard or number pad is given to enter. Please fix!

Can't setup an account because app won't let you enter SSN or member number. No direct contact info for lacking FAQs either.